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Team Leader
Google Workspace (GWS)

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The Team Leader – Google Workspace is responsible for leading a team of Account Managers and BDRs to achieve Workspace sales goals. This position involves strategic planning, performance management, client engagement, and team mentorship while driving overall business success for the Google Workspace line.

Key Responsibilities

  1.    Leadership & Team Management
  • Lead, coach, and motivate the Workspace sales team to achieve individual and team sales targets.
  • Set clear KPIs and ensure accountability through performance monitoring and regular feedback sessions.
  • Foster a collaborative, energetic, and learning-focused team culture.
  1.   Sales & Revenue Growth
  •   Develop and execute go-to-market strategies for Google Workspace products and related services.
  •   Identify potential clients and manage key enterprise accounts.
  •   Collaborate with marketing to launch targeted outreach campaigns and events.
  •   Lead large-scale proposals, bids, and customer presentations.
  1.  Client & Partner Engagement
  •  Act as a senior point of contact for strategic Workspace clients.
  • Work closely with Google Partner Managers to develop co-selling initiatives.
  • Maintain relationships with enterprise clients, ensuring renewals and expansion opportunities.
  1.  Operations & Forecasting
  • Oversee the team’s use of CRM tools for pipeline accuracy and deal visibility.
  •  Analyze sales performance data to optimize strategies and resource allocation.
  • Provide regular sales forecasts, reports, and insights to senior leadership.
  1. Training & Enablement
  •   Ensure team members are up to date on Google Workspace updates, certifications, and features.
  • Coordinate enablement sessions with Google and internal training resources.
  1. Collaboration & Innovation
  •  Partner cross-functionally with the Delivery, Technical, and Marketing teams to ensure seamless service delivery.
  • Identify areas for process improvement and operational efficiency.

Qualifications

  • Bachelor’s degree in business, IT, or related field.
  • 5–8 years of sales experience, including 2+ years in a leadership role.
  • Proven experience selling or managing Google Workspace, Office 365, or similar SaaS collaboration tools.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong analytical and CRM proficiency (Salesforce preferred).

Account Manager
Google Cloud Platform (GCP)

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 The Account Manager – Google Cloud Platform (GCP) will manage customer relationships, drive new business opportunities, and promote GCP-based cloud transformation projects. The role requires a combination of cloud sales expertise, consultative engagement, and deep understanding of Google Cloud technologies and partner programs.

Key Responsibilities

1. Sales & Account Management

  • Own the full sales cycle for GCP solutions, from lead generation and qualification to deal closure.
  • Manage relationships with key customers and decision-makers across IT and business functions.
  • Identify opportunities for cloud migration, data analytics, AI/ML, and infrastructure modernization.
  • Achieve or exceed assigned sales quotas for GCP solutions and services.

2. Solution Coordination

  • Collaborate with Cloud Architects, Pre-Sales Engineers, and Delivery teams to design optimal GCP solutions.
  • Conduct product demos, technical workshops, and executive presentations tailored to client needs.
  • Ensure seamless transition from sales to delivery, maintaining client satisfaction throughout the project lifecycle.

3. Client Engagement & Retention

  • Maintain regular contact with clients to understand evolving needs and identify cross-sell or upsell opportunities.
  • Conduct periodic business reviews to track project outcomes and explore new growth areas.
  • Build trusted relationships with Google partner managers to coordinate joint sales activities.

Qualifications

  • Bachelor’s degree in business, Computer Science, Engineering, or related discipline.
  • 3–5 years of experience in cloud or IT infrastructure sales (Google Cloud experience preferred).
  • Strong understanding of cloud computing, virtualization, and modern IT environments.
  • Excellent communication, negotiation, and presentation skills.
  • Experience working with Google Cloud, AWS, or Azure is advantageous.
  • Certification in Google Cloud Sales or Associate Cloud Engineer is a plus.
  • Proficiency in CRM tools such as Salesforce or HubSpot.

Senior Account Manager – Salesforce

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The Senior Account Manager – Salesforce is responsible for leading enterprise-level sales engagements, managing key client relationships, and driving Salesforce revenue growth across strategic accounts. This role combines deep CRM solution expertise, consultative selling skills, and leadership in managing complex sales cycles, RFPs, and strategic partnerships.

Key Responsibilities

1-     Sales & Account Leadership

  • Lead end-to-end enterprise sales cycles for Salesforce solutions, including consulting, implementation, and support services.
  • Manage and expand relationships with key enterprise and strategic clients, focusing on retention and growth.
  • Develop account plans, identify upsell and cross-sell opportunities, and drive Salesforce adoption within client organizations.
  • Lead RFPs, proposal development, and commercial negotiations to secure large-scale, high-value opportunities.
  • Consistently achieve and exceed quarterly and annual sales quotas.
  • Guide junior Account Managers and BDRs in pipeline development, deal strategy, and sales best practices.

2-     Client Engagement & Growth

  • Act as the trusted advisor for key clients, offering strategic insights and proactive recommendations.
  • Conduct Quarterly Business Reviews (QBRs) to track progress, identify risks, and highlight growth opportunities.
  • Ensure customer satisfaction through effective communication, issue resolution, and continuous value delivery.

3-     Market & Competitive Intelligence

  • Stay current on Salesforce releases, innovations (e.g., Einstein, Data Cloud, and AI capabilities), and ecosystem developments.
  • Analyze market trends, competitor offers, and client needs to inform go-to-market and solution strategies.
  • Provide insights into leadership for refining pricing, positioning, and service offerings.

  Qualifications

  • Bachelor’s degree in business, Marketing, Information Technology, or related field.
  • 5–8 years of experience in CRM or SaaS enterprise sales, with a proven record in complex Salesforce deals and RFP management.
  • Excellent communication, presentation, and negotiation skills with C-level executives and procurement teams.
  • Strong understanding of Salesforce CRM, digital transformation, and cloud-based business models.
  • Demonstrated ability to lead RFPs, proposal development, and commercial negotiations.
  • Salesforce certifications (Sales, Cloud Consultant, or Administrator) are a plus.
  • Proficiency in Salesforce, HubSpot, or similar CRM tools.

 Talent Acquisition Specialist

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The Talent Acquisition Specialist is responsible for managing the full recruitment cycle for both technical and non-technical roles. This position plays a key role in identifying top talent for Salesforce, GCP, GWS, Development, and Sales teams, ensuring Cloud 11 continues to attract and retain exceptional professionals who align with its culture and growth strategy.

Key Responsibilities

1. Recruitment & Sourcing

  • Execute full-cycle recruitment: sourcing, screening, interviewing, and selection.
  • Partner with hiring managers to define role requirements and competencies.
  • Proactively build a strong talent pipeline using LinkedIn, job boards, referrals, and networking.
  • Manages candidate communications, interviews, and offers to ensure a seamless candidate experience.
  • Develop technical hiring campaigns for Salesforce and Google Cloud roles.

2. Employer Branding

  • Represent Cloud 11 as an employer of choice through digital campaigns and career fairs.
  • Collaborate with marketing to craft compelling recruitment content.
  • Manage social media presence for HR and career-related initiatives.

3. Data & Reporting

  • Track and report key recruitment metrics: time-to-fill, quality-of-hire, and source efficiency.
  • Maintain accurate data in the ATS and ensure compliance with company hiring policies.

4. Onboarding & Talent Support

  • Support new hires through smooth onboarding and cultural integration.
  • Collaborate with HR to improve the new hire experience and retention strategies.

Qualifications

  • Bachelor’s degree in human resources, Business, or related field.
  • 2–4 years of experience in recruitment (preferably in IT / Cloud / SaaS sectors).
  • Proven track record hiring for technical roles (developers, consultants, engineers).
  • Strong networking and sourcing skills (LinkedIn Recruiter).
  • Excellent communication, organization, and multitasking abilities.

HR Manager

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he HR Manager will lead Cloud 11’s people strategy — ensuring alignment between business objectives and human capital excellence. This role blends strategic HR leadership with operational execution across all HR functions, including organizational development, talent management, recruitment, employee relations, and performance management. The HR Manager will also play a pivotal role in fostering a people-first culture that encourages innovation, collaboration, and continuous learning within a dynamic IT and cloud environment.

Key Responsibilities

1. Strategic HR Leadership

  • Design and execute HR strategies aligned with business goals, supporting Cloud 11’s regional growth in Egypt, KSA, UAE, and Qatar.
  • Partner with senior leadership to structure, plan, and scale teams efficiently while ensuring organizational effectiveness.
  • Lead workforce planning, competency mapping, and succession planning.
  • Drive diversity, inclusion, and engagement initiatives that strengthen the company’s culture.

2. Talent Management & Development

  • Implement structured performance management systems and SMART goal frameworks across departments (Salesforce, GCP, GWS, Operations, etc.).
  • Develop and manage career paths, skill development plans, and leadership pipelines to ensure continuous employee growth.
  • Conduct training needs assessments and roll out targeted learning programs, especially for technical certifications (Google Cloud, Salesforce, etc.).
  • Create retention strategies and recognition programs to reduce turnover and enhance employee loyalty.

3. Recruitment & Employer Branding

  • Oversee all recruitment activities, ensuring timely hiring of top-tier technical and managerial talent.
  • Partner with marketing to strengthen Cloud 11’s employer brand across digital platforms and universities.
  • Manage onboarding and integration programs that reflect the company’s culture and values.

4. HR Operations & Compliance

  • Oversee compensation, payroll, benefits, and reward systems in compliance with Egyptian labor law and GCC regulations.
  • Manage employee relations and grievance handling with fairness and transparency.
  • Develop HR policies, handbooks, and standard operating procedures that enhance efficiency and consistency.

5. HR Analytics & Reporting

  • Analyze workforce data (attrition, performance, engagement) and present actionable insights into leadership.
  • Develop HR dashboards to measure success against key HR metrics.

Qualifications

  • Bachelor’s degree in HR, Business Administration, or a related field (Master’s or HR Certification preferred).
  • 7–10 years of HR experience, with at least 3 in IT, SaaS, or Cloud industries.
  • Deep understanding of Talent Management, OD, and Performance Evaluation Systems.
  • Strong command of Egyptian labor law; GCC experience is a plus.
  • Exceptional communication, negotiation, and leadership skills.

Senior Google Workspace Engineer

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As a Google premier Partner, we’re seeking a Senior Google Workspace Engineer to join our team and play a key role in supporting our customers’ success with Google Workspace.

Responsibilities:

  • Collaborate with our customer success team to understand customer needs and design effective Google Workspace solutions.
  • Assist customers with deployment, configuration, migration, and ongoing optimization of their Google Workspace environments.
  • Provide technical expertise and guidance to customers on best practices for using Google Workspace tools for enhanced productivity and collaboration.
  • Troubleshoot complex Workspace issues, escalating to Google or other resources as needed.
  • Stay up-to-date on the latest Google Workspace features, updates, and security best practices.
  • Develop and deliver training workshops and presentations to educate customers on Google Workspace functionality.
  • Analyze customer usage data and identify opportunities to further optimize their Workspace environments.
  • Collaborate with internal teams to ensure seamless delivery of services and support to customers.

Qualifications:

  • Minimum 4+ years of experience in IT administration, with a strong focus on cloud-based collaboration platforms.
  • Proven experience supporting large and complex Google Workspace deployments.
  • In-depth knowledge of all core Google Workspace services, including Gmail, Drive, Calendar, Meet, Docs, Sheets,Slides, and Sites.
  • Strong understanding of Google Workspace security and compliance features, as demonstrated by holding the Google Workspace Professional Certificate.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with scripting and automation tools (e.g., Google Apps Script) a plus.
  • Experience with API integrations with Google Workspace is a plus.
  • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • A passion for innovation, collaboration, and exceeding customer expectations.

Senior Business Development Specialist

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Your Career:

The Business Development will be responsible for establishing networks, gaining new and maintaining existing valued customer relationships, and achieving significant new business development.  This position will report directly to the Sales Team Leader.  To be successful in this role, the ideal candidate must demonstrate solid experience in new business development and retention, and be solid in identifying and capitalizing on new business growth opportunities.

Your Impact:

  • Analyze and expand new business development towards sustained growth.
  • Develop new business and long-term account opportunities through prospecting and cold calling.
  • Develop, coordinate, and implement sales plans designed to maintain and increase existing business and capture new opportunities.
  • Generate and qualify leads from marketing campaigns and social media channels as sales opportunities.
  • Be aware of organizational growth initiatives regarding market and target customer segments, and the company’s potential to meet customer needs.
  • Track all sales activities in the company’s CRM system and keep current by updating account information regularly.
  • Drive efforts with product and business development to define an overall product and technology portfolio strategy that will drive the long-term growth of the organization.
  • Analyze existing products and markets in terms of the ability to compete, gain market share, grow revenue, and sustain or grow profitability.
  • Collaborate with Sales, Marketing to define effective sales channels of all products.
  • Experience with inbound and outbound marketing, design and implement marketing initiatives including newsletters, webinars, collateral, and social media.

Qualifications:

  • BSc/BA in Business or relevant field.
  • 3 years of proven experience in a similar field.
  • Proficiency in Google applications (Google Slides, Docs, Spreadsheets, and Gmail).
  • Strong competency in negotiating and closing business deals.
  • Proficiency with integrated business management and CRM software.
  • Experience with identifying profitable business opportunities and potential clients.
  • Great time management skills are essential
  • English fluency is an advantage
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening, negotiation, and presentation abilities
  • Self-motivated, dynamic, flexible, and presentable

Plus:

  • Experience with technology consulting/IT firms.
  • Experience in Gulf Area

Sales Team Leader

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General Summary:
As a team leader for Google Workspace, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. To be successful as a technical team leader, you should always be expanding your industry knowledge and be able to quickly identify problems.

Essential Duties and Responsibilities:

  • Google Workspace Products (Workspace, Chrome OS, Education, etc.):
    • Support the sales team with presales activities by joining the meetings to provide technical demos and clarifications for Google Workspace products when needed.
    • Determine project requirements by making a discovery call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
    • Set up the work order plans according to each case and estimate the work orders timeline to start and finish them on time.
    • Serve as a technical advisor and perform troubleshooting to identify root cause, fix and document problems and resolve technical challenges for customers.
    • Develop and implement technical solutions for the clients like setup & preparation, deployment, training, and migration.
    • Assign new work orders to the team members according to the team capacity, technology used, and work order size to make sure that each work order starts on time and no delay or mistakes in the implementation.
    • Follow up the new, old, and support cases to check the progress and make sure that the team finishes it in a timely manner.
    • Review all projects status, work orders reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.
    • Implement project management and work on the needed documentations and research.
    • Liaise with team members, management, and clients to ensure projects are completed to standard

Required knowledge, skills and abilities:

  • Solid technical knowledge in cloud computing.
  • Solid technical knowledge in Salesforce CRM system.
  • Excellent verbal and written communication skills.
  • Strong presentation, and negotiation skills.
  • Excellent English language skills.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Excellent leadership and management skills.
  • Combination of business analysis and technology implementation experience.
  • Proactive, motivational, Team player, and result oriented.
  • Strong leadership and organizational abilities.
  • Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 4 years of proven experience in a similar field and minimum of 2 years’ experience in management.

Client Renewal Specialist

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Role Summary:

Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.


Responsibilities:
● Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
● Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
● Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
● Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
● Collaborate with internal teams to effectively meet the needs of customers.
● Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
● Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
● Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
● Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
● Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.


Qualifications:

● Bachelor’s degree in business, marketing, or a related field.
● Previous experience in account management, customer success, or sales.
● Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
● Strong problem-solving and negotiation skills.
● Strong time management skills.
● Knowledge of the industry services.
● Familiarity with CRM software.

Project Manager

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General Summary:

As a Project Manager, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. Oversee projects developed by our business on various Salesforce platforms & Google Cloud Platform. In this role, you will be tasked with determining project scope, goals, milestones, and short-term objectives for the development team. You will also take charge of costs, client relations, and final approval.

Essential Duties and Responsibilities:

  • Determine project requirements by making technical pre-sales call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
  • Define project scope, phases, checkpoints, project action plan and timeline.
  • Collaborate with the outsourcing resources and consultant to Implement the project requirements.
  • Coordinate and organize with the technical team and the consultant to deliver a demo for the clients.
  • Assign project tasks to the team members and follow up finished phases to deliver them to the client and show them the progress.
  • Assist in preparing and providing the final training to the client’s team and hands-on.
  • Deliver documentation and certification to the customer with all project phases.
  • Coordinate with product manager to close the support contract (support capacity hours per month)
  • Review all projects status, reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.

Required knowledge, skills and abilities:

  • Solid technical knowledge in cloud computing.
  • Solid technical knowledge in CRM system.
  • Excellent verbal and written communication skills.
  • Strong presentation, and negotiation skills.
  • Excellent English language skills.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Excellent leadership and management skills.
  • Combination of business analysis and technology implementation experience.
  • Proactive, motivational, Team player, and result oriented.
  • Strong leadership and organizational abilities.
  • Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 7 years of proven experience in a similar field and minimum of 4 years’ experience in management.

Equipment used:

  • Laptop
  • Mobile Phone and business number
  • Office and stationery
  • Access to company’s confidential information.

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