Full Time – Cloud-11

Senior Google Workspace Engineer

As a Google premier Partner, we’re seeking a Senior Google Workspace Engineer to join our team and play a key role in supporting our customers’ success with Google Workspace.

Responsibilities:

Collaborate with our customer success team to understand customer needs and design effective Google Workspace solutions.
Assist customers with deployment, configuration, migration, and ongoing optimization of their Google Workspace environments.
Provide technical expertise and guidance to customers on best practices for using Google Workspace tools for enhanced productivity and collaboration.
Troubleshoot complex Workspace issues, escalating to Google or other resources as needed.
Stay up-to-date on the latest Google Workspace features, updates, and security best practices.
Develop and deliver training workshops and presentations to educate customers on Google Workspace functionality.
Analyze customer usage data and identify opportunities to further optimize their Workspace environments.
Collaborate with internal teams to ensure seamless delivery of services and support to customers.

Qualifications:

Minimum 4+ years of experience in IT administration, with a strong focus on cloud-based collaboration platforms.
Proven experience supporting large and complex Google Workspace deployments.
In-depth knowledge of all core Google Workspace services, including Gmail, Drive, Calendar, Meet, Docs, Sheets,Slides, and Sites.
Strong understanding of Google Workspace security and compliance features, as demonstrated by holding the Google Workspace Professional Certificate.
Excellent problem-solving and troubleshooting skills.
Experience with scripting and automation tools (e.g., Google Apps Script) a plus.
Experience with API integrations with Google Workspace is a plus.
Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
A passion for innovation, collaboration, and exceeding customer expectations.

Senior Business Development Specialist

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Your Career:

The Business Development will be responsible for establishing networks, gaining new and maintaining existing valued customer relationships, and achieving significant new business development. This position will report directly to the Sales Team Leader. To be successful in this role, the ideal candidate must demonstrate solid experience in new business development and retention, and be solid in identifying and capitalizing on new business growth opportunities.

Your Impact:

Analyze and expand new business development towards sustained growth.
Develop new business and long-term account opportunities through prospecting and cold calling.
Develop, coordinate, and implement sales plans designed to maintain and increase existing business and capture new opportunities.
Generate and qualify leads from marketing campaigns and social media channels as sales opportunities.
Be aware of organizational growth initiatives regarding market and target customer segments, and the company’s potential to meet customer needs.
Track all sales activities in the company’s CRM system and keep current by updating account information regularly.
Drive efforts with product and business development to define an overall product and technology portfolio strategy that will drive the long-term growth of the organization.
Analyze existing products and markets in terms of the ability to compete, gain market share, grow revenue, and sustain or grow profitability.
Collaborate with Sales, Marketing to define effective sales channels of all products.
Experience with inbound and outbound marketing, design and implement marketing initiatives including newsletters, webinars, collateral, and social media.

Qualifications:

BSc/BA in Business or relevant field.
3 years of proven experience in a similar field.
Proficiency in Google applications (Google Slides, Docs, Spreadsheets, and Gmail).
Strong competency in negotiating and closing business deals.
Proficiency with integrated business management and CRM software.
Experience with identifying profitable business opportunities and potential clients.
Great time management skills are essential
English fluency is an advantage
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation, and presentation abilities
Self-motivated, dynamic, flexible, and presentable

Plus:

Experience with technology consulting/IT firms.
Experience in Gulf Area

Sales Team Leader

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General Summary:
As a team leader for Google Workspace, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. To be successful as a technical team leader, you should always be expanding your industry knowledge and be able to quickly identify problems.

Essential Duties and Responsibilities:

Google Workspace Products (Workspace, Chrome OS, Education, etc.):
- Support the sales team with presales activities by joining the meetings to provide technical demos and clarifications for Google Workspace products when needed.
- Determine project requirements by making a discovery call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
- Set up the work order plans according to each case and estimate the work orders timeline to start and finish them on time.
- Serve as a technical advisor and perform troubleshooting to identify root cause, fix and document problems and resolve technical challenges for customers.
- Develop and implement technical solutions for the clients like setup & preparation, deployment, training, and migration.
- Assign new work orders to the team members according to the team capacity, technology used, and work order size to make sure that each work order starts on time and no delay or mistakes in the implementation.
- Follow up the new, old, and support cases to check the progress and make sure that the team finishes it in a timely manner.
- Review all projects status, work orders reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.
- Implement project management and work on the needed documentations and research.
- Liaise with team members, management, and clients to ensure projects are completed to standard

Required knowledge, skills and abilities:

Solid technical knowledge in cloud computing.
Solid technical knowledge in Salesforce CRM system.
Excellent verbal and written communication skills.
Strong presentation, and negotiation skills.
Excellent English language skills.
Excellent technical, diagnostic, and troubleshooting skills.
Excellent leadership and management skills.
Combination of business analysis and technology implementation experience.
Proactive, motivational, Team player, and result oriented.
Strong leadership and organizational abilities.
Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 4 years of proven experience in a similar field and minimum of 2 years’ experience in management.

Client Renewal Specialist

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Role Summary:

Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.

Responsibilities:
● Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
● Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
● Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
● Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
● Collaborate with internal teams to effectively meet the needs of customers.
● Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
● Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
● Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
● Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
● Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.

Qualifications:

● Bachelor’s degree in business, marketing, or a related field.
● Previous experience in account management, customer success, or sales.
● Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
● Strong problem-solving and negotiation skills.
● Strong time management skills.
● Knowledge of the industry services.
● Familiarity with CRM software.

Project Manager

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General Summary:

As a Project Manager, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. Oversee projects developed by our business on various Salesforce platforms & Google Cloud Platform. In this role, you will be tasked with determining project scope, goals, milestones, and short-term objectives for the development team. You will also take charge of costs, client relations, and final approval.

Essential Duties and Responsibilities:

Determine project requirements by making technical pre-sales call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
Define project scope, phases, checkpoints, project action plan and timeline.
Collaborate with the outsourcing resources and consultant to Implement the project requirements.
Coordinate and organize with the technical team and the consultant to deliver a demo for the clients.
Assign project tasks to the team members and follow up finished phases to deliver them to the client and show them the progress.
Assist in preparing and providing the final training to the client’s team and hands-on.
Deliver documentation and certification to the customer with all project phases.
Coordinate with product manager to close the support contract (support capacity hours per month)
Review all projects status, reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.

Required knowledge, skills and abilities:

Solid technical knowledge in cloud computing.
Solid technical knowledge in CRM system.
Excellent verbal and written communication skills.
Strong presentation, and negotiation skills.
Excellent English language skills.
Excellent technical, diagnostic, and troubleshooting skills.
Excellent leadership and management skills.
Combination of business analysis and technology implementation experience.
Proactive, motivational, Team player, and result oriented.
Strong leadership and organizational abilities.
Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 7 years of proven experience in a similar field and minimum of 4 years’ experience in management.

Equipment used:

Laptop
Mobile Phone and business number
Office and stationery
Access to company’s confidential information.

Talent Management Supervisor

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Your Career
As an HR supervisor, you will design and update job descriptions, implement training and development plans for the company’s employees, act as a consultant to new hires, and assist them in onboarding. Collaborate with managers to identify future hiring needs, prepare or update employment records related to hiring, transferring, promoting, and terminating, administer employee benefits, leaves, and craft HR policies. You will also serve as the primary point of contact for HR-related questions from workers.

Your Impact

Manpower Planning & Recruitment:
- Establish a Talent Sourcing strategy to connect business and recruitment goals.
- Participate with the CEO in developing the company’s personnel plan and staffing requirements (taking into consideration feedback from line managers, transfers, promotions, and so on).
- Examine the recruiting needs of various departments and guarantee conformity with the staffing strategy.
- Manage external recruiting channels (such as job fairs, advertising, web portals, and so on).
- Participates in the development of job requirements, including prospective abilities and skills for each job role, in collaboration with line management.
- Manage the generation of a pool of applicants by selecting the most efficient and cost-effective recruiting sources and strategies for sourcing high-quality individuals.
- Manage HR screening and preliminary interviews, as well as testing, shortlisting, and aiding in the selection of appropriate applicants for job openings.
- Participate in the selection and interviewing of potential applicants.
- Lead the creation of a database of suitable candidates for the company’s future requirements.
Compensation & Benefits and Employee Relations:
- Contribute to the development of new/existing compensation & benefits strategies through current data analysis and the company’s future challenges.
- Coordinate and deploys annual salary reviews, bonuses, and incentive plans throughout the company.
- Identify and implements benefits programs that increase the quality of life for employees.
- Manage personnel statutory affairs and processes, as well as maintain compliance and healthy relationships with appropriate authorities on labor law and social insurance.
Performance Management:
- Introduces and supervises the company’s performance management system.
- Trains managers & employees on the performance management system & process.
- Designs and updates performance criteria and metrics.
- Provides administrative support to top management during the appraisal cycle.
Training:
- Directs the needs assessment for training (TNA) and employee development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
- Design the HR orientation and organize the Induction training package for new hires.
- Analyze the training evaluations, objectives, and accomplishments in terms of employee performance.

Qualifications:

Knowledge of business, entrepreneurship, and human resources management
5+ Years of experience in all HR Functions.
Experience in the Software industry is a must.
Excellent verbal and written communication skills.
Strong presentation, and negotiation skills.
Excellent English language skills
Excellent organizational skills.
Familiar with Google applications (Google Slides, Docs, Spreadsheets, and Gmail)
Proactive, Team player, and result oriented.
Ability to lead, direct and motivate a team and foster healthy employee relations.
Ability to plan and prioritize work.

Ability to work in a start-up company environment

Country Sales Manager, Saudi

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Your Career

As a member of our sales leadership team, you will build and drive regional major accounts to exceed company objectives while growing your region according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in sales development and forecast accuracy. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

A challenge inspires you, rather than intimidates you, and you aren’t afraid of setting accelerated goals to drive you to succeed. More than that, you are motivated by empowering our clients to meet their cybersecurity needs, and you are driven by an encompassing passion for solutions selling. You’re not afraid of addressing the critical challenges they are facing within digital transactions – and really, you thrive on the pressure.

Your Impact

Own and drive revenue outcomes within the assigned region, territories, and/or district, exceeding sales targets.
Lead to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities, while using our channel/partner network
Build sales analysis for insight into weekly, monthly, and quarterly execution and strategies.
Work closely with the CEO on crafting a business strategy to accomplish company goals.
Required to stay knowledgeable and up-to-date on the product roadmap, industry changes, and competitive landscapes.
Possess a solid understanding of the business challenges faced by businesses in today’s marketplace.
Provide advice and guidance to management regarding product requirements for the targeted markets.
Work closely with technical team to engage with prospects to understand and assess customer requirements, prepare and present Demos of products.
Establish and maintain relationships with third parties and vendors.
Negotiate contracts and send quotations to close agreements and maximize profits.
Expand industry knowledge by attending educational workshops and researching competitors’ products and pricing to determine customer preferences.
Build long-term relationships with clients with strategic plans to be implemented while securing a run rate of business revenue.

Your Experience

8+ years of experience selling software solutions/ Cloud across the KSA or GCC.
Excellent communication skills, able to present effectively in English to a wide range of audiences.
Sales experience and management experience.
Enterprise sales experience required a solid network of contacts in the region across multiple industries.
Consistently achieve sales goals.
Deep understanding of enterprise sales methodology that you can translate and coach others in.
Built strong cross-functional relationships across clients, partners, vendors, and internal teams.
Knowledge SaaS, IaaS, DevOps, Security, Data, AI, virtualization, managed services, and CX apps.
A high level of commercial acumen.
Presentation, analytical, and planning skills.
Strategic planning skills.
Strong organization skills – able to deliver against targets to deadlines.

Plus

Previous practice in Salesforce.
Selling Google Cloud Platform and Salesforce solutions.
Google Cloud Digital Leader Certification.

Salesforce Architect

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Job Summary:

The Salesforce.com Architect will be responsible for Managing Salesforce.com implementation & Development for our customers in the MENA region along with our Salesforce Team.

Essential Duties:

Managing Implementation and configuration projects for Salesforce.com.
Analyze and resolve customer problems effectively in a timely manner.
Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
Create detailed documentation for implementations, guides, and training.
Plan, coordinate and balance multiple projects at the same time.
Update project status using the provided project management tools.
Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
Encourage team members including communicating team goals and identifying areas for new training or skill checks
Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation.

Minimum Qualifications:

Minimum 5 years experience as a team leader or a supervision role.
Good knowledge of any CRM/ERP implementation.
Time management skills.
Team Leader; focused; dedicated.
Good Communication Skills
Fast learning
Analyse customer needs, write a specification document
Customer service orientation and professionalism
PMP / certification is a plus.

Minimum Technical Qualifications:

That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS.
4 -6 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting)

Compensation and Benefits:

Competitive salary; commensurate with experience
Entrepreneurial working environment
Flexible working arrangements.
Annual profits share.
21 working days annual leave.
A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Senior Salesforce Developer

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Job Summary:

The Senior Salesforce.com Developer will be responsible for Managing Salesforce.com implementation & Development for our customers in the MENA region along with our Salesforce Team.

Essential Duties:

Managing Implementation and configuration projects for Salesforce.com.
Analyze and resolve customer problems effectively in a timely manner.
Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
Create detailed documentation for implementations, guides, and training.
Plan, coordinate and balance multiple projects at the same time.
Update project status using the provided project management tools.
Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
Encourage team members including communicating team goals and identifying areas for new training or skill checks
Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation.

Minimum Qualifications:

Bachelor’s Degree or equivalent Practical experience.
Knowledge with CRM life cycle
Good Communication Skills
Fast learning
Analyse customer needs, write a specification document
Customer service orientation and professionalism

Minimum Technical Qualifications:

2-3 years of work experience on Use the following tools on a regular basis:

That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS.
2-3 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting)

Compensation and Benefits:

Competitive salary; commensurate with experience
Entrepreneurial working environment
Flexible working arrangements.
Annual profits share.
21 working days annual leave.
A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Junior Developer for Salesforce

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Job Summary:

The Junior Developer for Salesforce will be responsible for Managing Salesforce implementation & Development for our customers in the MENA region along with our Salesforce Team.

Essential Duties:

Implement and configure Salesforce projects.
Analyze and resolve customer problems effectively in a timely manner.
Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
Create detailed documentation for implementations, guides, and training.
Plan, coordinate and balance multiple projects at the same time.
Update project status using the provided project management tools.
Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
Encourage team members including communicating team goals and identifying areas for new training or skill checks
Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation.

Minimum Qualifications:

Bachelor’s Degree or equivalent Practical experience.
Good Communication Skills
Fast learning
Analyse customer needs, write a specification document
Customer service orientation and professionalism

Minimum Technical Qualifications:

1-2 years of work experience on Use the following tools on a regular basis:

That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS.
0-1 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting)

Compensation and Benefits:

Competitive salary; commensurate with experience
Entrepreneurial working environment
Flexible working arrangements.
Annual profits share.
21 working days annual leave.
A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Senior Google Workspace Engineer

Senior Business Development Specialist

Sales Team Leader

Client Renewal Specialist

Project Manager

Talent Management Supervisor

Country Sales Manager, Saudi

Salesforce Architect

Senior Salesforce Developer

Junior Developer for Salesforce

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