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Senior Google Workspace Engineer

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As a Google premier Partner, we’re seeking a Senior Google Workspace Engineer to join our team and play a key role in supporting our customers’ success with Google Workspace.

Responsibilities:

  • Collaborate with our customer success team to understand customer needs and design effective Google Workspace solutions.
  • Assist customers with deployment, configuration, migration, and ongoing optimization of their Google Workspace environments.
  • Provide technical expertise and guidance to customers on best practices for using Google Workspace tools for enhanced productivity and collaboration.
  • Troubleshoot complex Workspace issues, escalating to Google or other resources as needed.
  • Stay up-to-date on the latest Google Workspace features, updates, and security best practices.
  • Develop and deliver training workshops and presentations to educate customers on Google Workspace functionality.
  • Analyze customer usage data and identify opportunities to further optimize their Workspace environments.
  • Collaborate with internal teams to ensure seamless delivery of services and support to customers.

Qualifications:

  • Minimum 4+ years of experience in IT administration, with a strong focus on cloud-based collaboration platforms.
  • Proven experience supporting large and complex Google Workspace deployments.
  • In-depth knowledge of all core Google Workspace services, including Gmail, Drive, Calendar, Meet, Docs, Sheets,Slides, and Sites.
  • Strong understanding of Google Workspace security and compliance features, as demonstrated by holding the Google Workspace Professional Certificate.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with scripting and automation tools (e.g., Google Apps Script) a plus.
  • Experience with API integrations with Google Workspace is a plus.
  • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • A passion for innovation, collaboration, and exceeding customer expectations.

Sales Team Leader

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General Summary:
As a team leader for Google Workspace, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. To be successful as a technical team leader, you should always be expanding your industry knowledge and be able to quickly identify problems.

Essential Duties and Responsibilities:

  • Google Workspace Products (Workspace, Chrome OS, Education, etc.):
    • Support the sales team with presales activities by joining the meetings to provide technical demos and clarifications for Google Workspace products when needed.
    • Determine project requirements by making a discovery call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
    • Set up the work order plans according to each case and estimate the work orders timeline to start and finish them on time.
    • Serve as a technical advisor and perform troubleshooting to identify root cause, fix and document problems and resolve technical challenges for customers.
    • Develop and implement technical solutions for the clients like setup & preparation, deployment, training, and migration.
    • Assign new work orders to the team members according to the team capacity, technology used, and work order size to make sure that each work order starts on time and no delay or mistakes in the implementation.
    • Follow up the new, old, and support cases to check the progress and make sure that the team finishes it in a timely manner.
    • Review all projects status, work orders reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.
    • Implement project management and work on the needed documentations and research.
    • Liaise with team members, management, and clients to ensure projects are completed to standard

Required knowledge, skills and abilities:

  • Solid technical knowledge in cloud computing.
  • Solid technical knowledge in Salesforce CRM system.
  • Excellent verbal and written communication skills.
  • Strong presentation, and negotiation skills.
  • Excellent English language skills.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Excellent leadership and management skills.
  • Combination of business analysis and technology implementation experience.
  • Proactive, motivational, Team player, and result oriented.
  • Strong leadership and organizational abilities.
  • Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 4 years of proven experience in a similar field and minimum of 2 years’ experience in management.

Project Manager

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General Summary:

As a Project Manager, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. Oversee projects developed by our business on various Salesforce platforms & Google Cloud Platform. In this role, you will be tasked with determining project scope, goals, milestones, and short-term objectives for the development team. You will also take charge of costs, client relations, and final approval.

Essential Duties and Responsibilities:

  • Determine project requirements by making technical pre-sales call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
  • Define project scope, phases, checkpoints, project action plan and timeline.
  • Collaborate with the outsourcing resources and consultant to Implement the project requirements.
  • Coordinate and organize with the technical team and the consultant to deliver a demo for the clients.
  • Assign project tasks to the team members and follow up finished phases to deliver them to the client and show them the progress.
  • Assist in preparing and providing the final training to the client’s team and hands-on.
  • Deliver documentation and certification to the customer with all project phases.
  • Coordinate with product manager to close the support contract (support capacity hours per month)
  • Review all projects status, reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.

Required knowledge, skills and abilities:

  • Solid technical knowledge in cloud computing.
  • Solid technical knowledge in CRM system.
  • Excellent verbal and written communication skills.
  • Strong presentation, and negotiation skills.
  • Excellent English language skills.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Excellent leadership and management skills.
  • Combination of business analysis and technology implementation experience.
  • Proactive, motivational, Team player, and result oriented.
  • Strong leadership and organizational abilities.
  • Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 7 years of proven experience in a similar field and minimum of 4 years’ experience in management.

Equipment used:

  • Laptop
  • Mobile Phone and business number
  • Office and stationery
  • Access to company’s confidential information.

Salesforce Architect

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Job Summary:

The   Salesforce.com  Architect will be responsible for Managing Salesforce.com implementation & Development for our customers in the MENA region along with our Salesforce Team. 

Essential Duties:

  • Managing Implementation and configuration projects for Salesforce.com.
  • Analyze and resolve customer problems effectively in a timely manner.
  • Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
  • Create detailed documentation for implementations, guides, and training.
  • Plan, coordinate and balance multiple projects at the same time.
  • Update project status using the provided project management tools.
  • Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
  • Encourage team members including communicating team goals and identifying areas for new training or skill checks
  • Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation. 

Minimum Qualifications:

  • Minimum 5 years experience as a team leader or a supervision role.
  • Good knowledge of any CRM/ERP implementation.
  • Time management skills.
  • Team Leader; focused; dedicated.
  • Good Communication Skills
  • Fast learning 
  • Analyse customer needs, write a specification document
  • Customer service orientation and professionalism
  • PMP / certification is a plus.

Minimum Technical Qualifications:

  • That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS. 
  • 4 -6 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting) 

Compensation and Benefits:

  • Competitive salary; commensurate with experience
  • Entrepreneurial working environment
  • Flexible working arrangements.
  • Annual profits share.
  • 21 working days annual leave.
  • A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Senior Salesforce Developer

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Job Summary:

The Senior Salesforce.com Developer  will be responsible for Managing Salesforce.com implementation & Development for our customers in the MENA region along with our Salesforce Team.

Essential Duties:

  • Managing Implementation and configuration projects for Salesforce.com.
  • Analyze and resolve customer problems effectively in a timely manner.
  • Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
  • Create detailed documentation for implementations, guides, and training.
  • Plan, coordinate and balance multiple projects at the same time.
  • Update project status using the provided project management tools.
  • Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
  • Encourage team members including communicating team goals and identifying areas for new training or skill checks
  • Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation. 

Minimum Qualifications:

  • Bachelor’s Degree or equivalent Practical experience. 
  • Knowledge with CRM life cycle
  • Good Communication Skills
  • Fast learning 
  • Analyse customer needs, write a specification document
  • Customer service orientation and professionalism

Minimum Technical Qualifications:

2-3 years of work experience on Use the following tools on a regular basis:

  • That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS. 
  • 2-3 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting) 

Compensation and Benefits:

  • Competitive salary; commensurate with experience
  • Entrepreneurial working environment
  • Flexible working arrangements.
  • Annual profits share.
  • 21 working days annual leave.
  • A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Junior Developer for Salesforce

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Job Summary:

The Junior Developer for Salesforce will be responsible for Managing Salesforce implementation & Development for our customers in the MENA region along with our Salesforce Team. 

Essential Duties:

  • Implement and configure Salesforce projects.
  • Analyze and resolve customer problems effectively in a timely manner.
  • Understand the ins and outs of Salesforce so you can create the right solution to solve your client’s unique challenge
  • Create detailed documentation for implementations, guides, and training.
  • Plan, coordinate and balance multiple projects at the same time.
  • Update project status using the provided project management tools.
  • Deliver Training for the team members on Salesforce and Professionally on email writing, customer support, documentation, etc..)
  • Encourage team members including communicating team goals and identifying areas for new training or skill checks
  • Managing the relationship with the client and all stakeholders, creating and maintaining comprehensive project documentation. 

Minimum Qualifications:

  • Bachelor’s Degree or equivalent Practical experience. 
  • Good Communication Skills
  • Fast learning 
  • Analyse customer needs, write a specification document
  • Customer service orientation and professionalism

Minimum Technical Qualifications:

1-2 years of work experience on Use the following tools on a regular basis:

  • That would be General Cloud Computing knowledge, advanced Java or C#, intermediate Javascript and HTML and CSS. 
  • 0-1 years of work experience on Salesforce.com in of them (Admin, Developer Or Consulting) 

Compensation and Benefits:

  • Competitive salary; commensurate with experience
  • Entrepreneurial working environment
  • Flexible working arrangements.
  • Annual profits share.
  • 21 working days annual leave.
  • A rare chance to be a part of a game-changing industry and experience the opportunity to help steer the direction of the Cloud 11 story!.

Senior Cloud Engineer, Google Cloud

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Responsibilities:

  • Delivering and executing automated and secured cloud infrastructure solutions.
  • Involving in technical discussions and providing guidelines for stakeholders.
  • Performing system administration tasks like administration of operating systems, networks, web servers, storages and database management systems.
  • Performing migration of complicated and multi-tiered workloads from on-prem to the cloud including provisioning of target infrastructure.
  • Maintaining, monitoring and troubleshooting cloud infrastructure for running projects.

Requirements:

  • 3 years experience in cloud computing services PaaS & IaaS with on-hand experience in major providers; mainly Google Cloud Platform.
  • Applied experience in Linux system administration.
  • Hands-on experience in administration of web servers and RDBMs.
  • Deep understanding of network components such as IP subnetting, routing and firewalls. With hands-on experience on VPN, MPLS, SSL, DNS and DHCP systems.
  • Good understanding of computer security and being aware of emerging security threats and vulnerabilities.
  • Deep knowledge of systems monitoring, capacity planning, cost management and performance tuning.
  • Ample knowledge in scripting languages such as Python, Javascript and Bash.
  • Good understanding of containerization using Docker, Kubernetes and LXC.
  • Good understanding of virtualization software such as VMWare, KVM and Hyper-V.
  • Proficiency in using automation and configuration management tools such as Ansible, Terraform, Puppet and Packer. With hands-on experience in building resources using cloud providers deploying services such as Deployment Manager.
  • Basic understanding of DevOps practices with its integration with VCS and automation systems.

Plus:

  • Google Cloud Engineer certified.
  • Experience in application containerization and using orchestration tools.
  • Experience in building CI/CD systems and writing pipelines.
  • Experience with enterprise application architectures such as ERP, CRM and HRM.

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