Administration – Cloud-11

Client Renewal Specialist

Role Summary:

Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.

Responsibilities:
● Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
● Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
● Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
● Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
● Collaborate with internal teams to effectively meet the needs of customers.
● Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
● Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
● Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
● Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
● Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.

Qualifications:

● Bachelor’s degree in business, marketing, or a related field.
● Previous experience in account management, customer success, or sales.
● Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
● Strong problem-solving and negotiation skills.
● Strong time management skills.
● Knowledge of the industry services.
● Familiarity with CRM software.

Talent Management Supervisor

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Your Career
As an HR supervisor, you will design and update job descriptions, implement training and development plans for the company’s employees, act as a consultant to new hires, and assist them in onboarding. Collaborate with managers to identify future hiring needs, prepare or update employment records related to hiring, transferring, promoting, and terminating, administer employee benefits, leaves, and craft HR policies. You will also serve as the primary point of contact for HR-related questions from workers.

Your Impact

Manpower Planning & Recruitment:
- Establish a Talent Sourcing strategy to connect business and recruitment goals.
- Participate with the CEO in developing the company’s personnel plan and staffing requirements (taking into consideration feedback from line managers, transfers, promotions, and so on).
- Examine the recruiting needs of various departments and guarantee conformity with the staffing strategy.
- Manage external recruiting channels (such as job fairs, advertising, web portals, and so on).
- Participates in the development of job requirements, including prospective abilities and skills for each job role, in collaboration with line management.
- Manage the generation of a pool of applicants by selecting the most efficient and cost-effective recruiting sources and strategies for sourcing high-quality individuals.
- Manage HR screening and preliminary interviews, as well as testing, shortlisting, and aiding in the selection of appropriate applicants for job openings.
- Participate in the selection and interviewing of potential applicants.
- Lead the creation of a database of suitable candidates for the company’s future requirements.
Compensation & Benefits and Employee Relations:
- Contribute to the development of new/existing compensation & benefits strategies through current data analysis and the company’s future challenges.
- Coordinate and deploys annual salary reviews, bonuses, and incentive plans throughout the company.
- Identify and implements benefits programs that increase the quality of life for employees.
- Manage personnel statutory affairs and processes, as well as maintain compliance and healthy relationships with appropriate authorities on labor law and social insurance.
Performance Management:
- Introduces and supervises the company’s performance management system.
- Trains managers & employees on the performance management system & process.
- Designs and updates performance criteria and metrics.
- Provides administrative support to top management during the appraisal cycle.
Training:
- Directs the needs assessment for training (TNA) and employee development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
- Design the HR orientation and organize the Induction training package for new hires.
- Analyze the training evaluations, objectives, and accomplishments in terms of employee performance.

Qualifications:

Knowledge of business, entrepreneurship, and human resources management
5+ Years of experience in all HR Functions.
Experience in the Software industry is a must.
Excellent verbal and written communication skills.
Strong presentation, and negotiation skills.
Excellent English language skills
Excellent organizational skills.
Familiar with Google applications (Google Slides, Docs, Spreadsheets, and Gmail)
Proactive, Team player, and result oriented.
Ability to lead, direct and motivate a team and foster healthy employee relations.
Ability to plan and prioritize work.

Ability to work in a start-up company environment

Client Renewal Specialist

Talent Management Supervisor

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