Administration – Cloud-11

Talent Acquisition Specialist

The Talent Acquisition Specialist is responsible for managing the full recruitment cycle for both technical and non-technical roles. This position plays a key role in identifying top talent for Salesforce, GCP, GWS, Development, and Sales teams, ensuring Cloud 11 continues to attract and retain exceptional professionals who align with its culture and growth strategy.

Key Responsibilities

1. Recruitment & Sourcing

Execute full-cycle recruitment: sourcing, screening, interviewing, and selection.
Partner with hiring managers to define role requirements and competencies.
Proactively build a strong talent pipeline using LinkedIn, job boards, referrals, and networking.
Manages candidate communications, interviews, and offers to ensure a seamless candidate experience.
Develop technical hiring campaigns for Salesforce and Google Cloud roles.

2. Employer Branding

Represent Cloud 11 as an employer of choice through digital campaigns and career fairs.
Collaborate with marketing to craft compelling recruitment content.
Manage social media presence for HR and career-related initiatives.

3. Data & Reporting

Track and report key recruitment metrics: time-to-fill, quality-of-hire, and source efficiency.
Maintain accurate data in the ATS and ensure compliance with company hiring policies.

4. Onboarding & Talent Support

Support new hires through smooth onboarding and cultural integration.
Collaborate with HR to improve the new hire experience and retention strategies.

Qualifications

Bachelor’s degree in human resources, Business, or related field.
2–4 years of experience in recruitment (preferably in IT / Cloud / SaaS sectors).
Proven track record hiring for technical roles (developers, consultants, engineers).
Strong networking and sourcing skills (LinkedIn Recruiter).
Excellent communication, organization, and multitasking abilities.

HR Manager

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he HR Manager will lead Cloud 11’s people strategy — ensuring alignment between business objectives and human capital excellence. This role blends strategic HR leadership with operational execution across all HR functions, including organizational development, talent management, recruitment, employee relations, and performance management. The HR Manager will also play a pivotal role in fostering a people-first culture that encourages innovation, collaboration, and continuous learning within a dynamic IT and cloud environment.

Key Responsibilities

1. Strategic HR Leadership

Design and execute HR strategies aligned with business goals, supporting Cloud 11’s regional growth in Egypt, KSA, UAE, and Qatar.
Partner with senior leadership to structure, plan, and scale teams efficiently while ensuring organizational effectiveness.
Lead workforce planning, competency mapping, and succession planning.
Drive diversity, inclusion, and engagement initiatives that strengthen the company’s culture.

2. Talent Management & Development

Implement structured performance management systems and SMART goal frameworks across departments (Salesforce, GCP, GWS, Operations, etc.).
Develop and manage career paths, skill development plans, and leadership pipelines to ensure continuous employee growth.
Conduct training needs assessments and roll out targeted learning programs, especially for technical certifications (Google Cloud, Salesforce, etc.).
Create retention strategies and recognition programs to reduce turnover and enhance employee loyalty.

3. Recruitment & Employer Branding

Oversee all recruitment activities, ensuring timely hiring of top-tier technical and managerial talent.
Partner with marketing to strengthen Cloud 11’s employer brand across digital platforms and universities.
Manage onboarding and integration programs that reflect the company’s culture and values.

4. HR Operations & Compliance

Oversee compensation, payroll, benefits, and reward systems in compliance with Egyptian labor law and GCC regulations.
Manage employee relations and grievance handling with fairness and transparency.
Develop HR policies, handbooks, and standard operating procedures that enhance efficiency and consistency.

5. HR Analytics & Reporting

Analyze workforce data (attrition, performance, engagement) and present actionable insights into leadership.
Develop HR dashboards to measure success against key HR metrics.

Qualifications

Bachelor’s degree in HR, Business Administration, or a related field (Master’s or HR Certification preferred).
7–10 years of HR experience, with at least 3 in IT, SaaS, or Cloud industries.
Deep understanding of Talent Management, OD, and Performance Evaluation Systems.
Strong command of Egyptian labor law; GCC experience is a plus.
Exceptional communication, negotiation, and leadership skills.

Client Renewal Specialist

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Role Summary:

Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.

Responsibilities:
● Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
● Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
● Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
● Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
● Collaborate with internal teams to effectively meet the needs of customers.
● Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
● Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
● Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
● Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
● Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.

Qualifications:

● Bachelor’s degree in business, marketing, or a related field.
● Previous experience in account management, customer success, or sales.
● Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
● Strong problem-solving and negotiation skills.
● Strong time management skills.
● Knowledge of the industry services.
● Familiarity with CRM software.

Talent Acquisition Specialist

HR Manager

Client Renewal Specialist

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