General Summary:
As a team leader for Google Workspace, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules. Also, you will work with the technical team and inspire them to reach their goals. To be successful as a technical team leader, you should always be expanding your industry knowledge and be able to quickly identify problems.

Essential Duties and Responsibilities:

• Google Workspace Products (Workspace, Chrome OS, Education, etc.):
  • Support the sales team with presales activities by joining the meetings to provide technical demos and clarifications for Google Workspace products when needed.
  • Determine project requirements by making a discovery call with the client to define requirements, needs, and get the full information to provide the needed services accurately without misunderstanding.
  • Set up the work order plans according to each case and estimate the work orders timeline to start and finish them on time.
  • Serve as a technical advisor and perform troubleshooting to identify root cause, fix and document problems and resolve technical challenges for customers.
  • Develop and implement technical solutions for the clients like setup & preparation, deployment, training, and migration.
  • Assign new work orders to the team members according to the team capacity, technology used, and work order size to make sure that each work order starts on time and no delay or mistakes in the implementation.
  • Follow up the new, old, and support cases to check the progress and make sure that the team finishes it in a timely manner.
  • Review all projects status, work orders reports, and training feedback to evaluate the performance of the team members and provide the appropriate training and coaching technical and non-technical.
  • Implement project management and work on the needed documentations and research.
  • Liaise with team members, management, and clients to ensure projects are completed to standard

Required knowledge, skills and abilities:

• Solid technical knowledge in cloud computing.
• Solid technical knowledge in Salesforce CRM system.
• Excellent verbal and written communication skills.
• Strong presentation, and negotiation skills.
• Excellent English language skills.
• Excellent technical, diagnostic, and troubleshooting skills.
• Excellent leadership and management skills.
• Combination of business analysis and technology implementation experience.
• Proactive, motivational, Team player, and result oriented.
• Strong leadership and organizational abilities.
• Self-motivated and able to work in a start-up company environment.

Education and Experience:

This position requires the equivalent of a Bachelor’s degree in computer science, engineering, or a related field.. Plus a minimum 4 years of proven experience in a similar field and minimum of 2 years’ experience in management.