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The Senior Account Manager – Salesforce is responsible for leading enterprise-level sales engagements, managing key client relationships, and driving Salesforce revenue growth across strategic accounts. This role combines deep CRM solution expertise, consultative selling skills, and leadership in managing complex sales cycles, RFPs, and strategic partnerships.

Key Responsibilities

1-     Sales & Account Leadership

• Lead end-to-end enterprise sales cycles for Salesforce solutions, including consulting, implementation, and support services.
• Manage and expand relationships with key enterprise and strategic clients, focusing on retention and growth.
• Develop account plans, identify upsell and cross-sell opportunities, and drive Salesforce adoption within client organizations.
• Lead RFPs, proposal development, and commercial negotiations to secure large-scale, high-value opportunities.
• Consistently achieve and exceed quarterly and annual sales quotas.
• Guide junior Account Managers and BDRs in pipeline development, deal strategy, and sales best practices.

2-     Client Engagement & Growth

• Act as the trusted advisor for key clients, offering strategic insights and proactive recommendations.
• Conduct Quarterly Business Reviews (QBRs) to track progress, identify risks, and highlight growth opportunities.
• Ensure customer satisfaction through effective communication, issue resolution, and continuous value delivery.

3-     Market & Competitive Intelligence

• Stay current on Salesforce releases, innovations (e.g., Einstein, Data Cloud, and AI capabilities), and ecosystem developments.
• Analyze market trends, competitor offers, and client needs to inform go-to-market and solution strategies.
• Provide insights into leadership for refining pricing, positioning, and service offerings.

  Qualifications

• Bachelor’s degree in business, Marketing, Information Technology, or related field.
• 5–8 years of experience in CRM or SaaS enterprise sales, with a proven record in complex Salesforce deals and RFP management.
• Excellent communication, presentation, and negotiation skills with C-level executives and procurement teams.
• Strong understanding of Salesforce CRM, digital transformation, and cloud-based business models.
• Demonstrated ability to lead RFPs, proposal development, and commercial negotiations.
• Salesforce certifications (Sales, Cloud Consultant, or Administrator) are a plus.
• Proficiency in Salesforce, HubSpot, or similar CRM tools.